1.1.9 Evaluate different methods of providing user documentation.

Methods:
Help files:
  • Can be accessed by the user anytime as long as files have been copied over to the hardware.
  • The user might have a hard time finding the appropriate section where the help is being offered.
  • Can be accompanied by a search option to guide users to the right section.
  • Can be updated frequently as the software does through patches.
Online support:
  • Can be accessed by the user anytime and anywhere.
  • The user must have a connection to the internet.
  • Can be accompanied by a search option to guide users to the right section.
  • Can be updated easily.
  • Similar benefits as help files.

Printed manuals:
  • Similar benefits as help files.
  • However, the user must find the help in the manual themselves and they must hold on to the physical manual.
  • Can get outdated when software undergoes update.
  • Resources wasted in printing and packaging the manual.

S/E The quality of user documentation can affect the rate of implementation of the new system.


Created By:D3LTA
Last update:27/3/13

Sources:
  • Class notes. 12/3/13. Dimitry Mtchedlidze.