1.1.10 Evaluate different methods of delivering user training.


Examples:
Self instruction:
  • Least resource needed.
  • If the user needs to receive the training beforehand, they have to be able to access the system in their own time or an agreement must be met on when the user can access it.
  • The extent of user competence will depend on the ability of the user to learn the new system.
  • If the system is not a straight forward, self-explanatory system, then this method should be avoided.

Formal classes:
  • Resource needed to host the class and the teacher, as well as devices.
  • The extent of user competence will depend on the ability of the teaching.
  • The users can only come back to their notes or experience when they operate.

Remote/online training:
  • Resource needed to make the documentation/videos to teach the system.
  • The users can have the opportunity to re access the archives to come back to it when necessarily.
  • The user will need to find someone to refer to if they need to find something out that they couldn't understand.
  • The extent of user competence will depend on the ability of the user to learn the new system.


S/E The quality of the delivery of user training can affect the rate of implementation of the new system.


Created By: D3LTA
Last update:13/3/13

Sources:
  • Class notes. 12/3/13. Dimitry Mtchedlidze.